Pouss Jewellery Design

Pretty gift jewellery and workshops, Bristol UK

Shipping & Returns

Shipping Information

I aim to post your item within 48 hours of payment being received. 

Sterling silver items are made to order. The processing time is longer and stated on individual listings. Please allow an extra 7 days for me to make these custom orders.

All items are shipping First Class Royal Mail to UK addresses. If you require insurance or tracking on your package please contact me for prices. 

Items shipped first class to UK addresses can take up to 10 days for delivery at busy times. 

I am based in Bristol, if you live locally and would like to collect your items from me (saving yourself some postage!), then please contact me. 


International orders outside of the UK  are sent via Royal Mail Airmail, please allow up to 14 days for delivery at busy times. 

My standard delivery for destinations outside of the UK does NOT include tracking or insurance. If you would like to upgrade your parcel to tracked delivery please contact me for prices. 

********CUSTOMS TAX**************
Buyers are responsible for any customs tax that may be charged on their bought goods. Each country varies with policies so please check before purchasing your item.

Refunds & Exchanges

Unfortunately I cannot accept any returns on any earrings purchased, however I can provide an exchange providing the item is of equivalent value.

Returns are not accepted for custom personalised sterling silver or copper items. 

Refunds are available on other items if you are not happy with your item provided it is returned within 7 days of contacting me, subject to the item being returned in the condition it was bought in. 

All buyers are responsible for the shipping costs in returning the items to me.